{"id":11233,"date":"2025-06-08T08:24:09","date_gmt":"2025-06-08T08:24:09","guid":{"rendered":"https:\/\/demo.extreme.org.in\/ValousWorld\/?page_id=11233"},"modified":"2025-06-08T08:24:12","modified_gmt":"2025-06-08T08:24:12","slug":"return-exchange-policy","status":"publish","type":"page","link":"https:\/\/demo.extreme.org.in\/ValousWorld\/return-exchange-policy\/","title":{"rendered":"Return &amp; Exchange Policy"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><strong>Return Policy<\/strong><\/h2><ul class=\"wp-block-list\"><li><strong>Timeframe:<\/strong>\u00a0Returns are accepted within\u00a0<strong><em>15 days<\/em><\/strong>\u00a0of delivery for orders placed outside sale periods.<\/li>\n\n<li><strong>Non-Returnable Products:<\/strong>\u00a0Due to hygiene standards, we don\u2019t accept returns on certain items, including\u00a0<strong>caps, hats, masks, boxers, shorts, bodysuits, crop tops, tank tops, baby tees, and stationery items like stickers.<\/strong><\/li>\n\n<li><strong>Condition:<\/strong>\u00a0Items must be in their original, unwashed condition with all tags attached.<\/li>\n\n<li><strong>Return Refusals:<\/strong>\u00a0We reserve the right to decline returns if items appear used, washed, damaged, or spoiled (unless they arrived damaged).<\/li>\n\n<li><strong>Defective Products:<\/strong>\u00a0If you&#8217;ve received a defective item, please email unboxing videos and Photos to App &amp; Website, and our Customer Experience Team will assist.<\/li><\/ul><h2 class=\"wp-block-heading\"><strong>Return Charges and Refunds<\/strong><\/h2><ul class=\"wp-block-list\"><li><strong>Return Fee:\u00a0<\/strong>A reverse shipment fee of\u00a0<strong><em>Rs 100<\/em><\/strong>\u00a0will be deducted at the time of refund per order, regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order, not on each individual clothing item. Shipping Charges are\u00a0<strong>Non-Refundable both COD &amp; Prepaid<\/strong><\/li>\n\n<li><strong>Refund Method:<\/strong>\u00a0Refund is to be issued as credits to your\u00a0<strong><em>Valous World Gift Card only, via email.\u00a0<\/em><\/strong><\/li><\/ul><h2 class=\"wp-block-heading\"><strong>Exchange Policy<\/strong><\/h2><ul class=\"wp-block-list\"><li><strong>Timeframe:\u00a0<\/strong>Exchanges are accepted within\u00a0<strong><em>15 days<\/em><\/strong>\u00a0of delivery for orders placed outside sale periods.<\/li>\n\n<li><strong>Exchange Fee:<\/strong>\u00a0A reverse shipment charge of \u20b9100 fee on COD orders.<\/li>\n\n<li><strong>Price Difference in Exchanges:<\/strong>\u00a0If the new item is priced higher than the original, you&#8217;ll need to pay the difference upfront via a prepaid method. If the new item is priced lower, the remaining balance will be issued to you as a\u00a0<strong><em>Gift Card<\/em><\/strong>\u00a0for future purchases.<\/li>\n\n<li>The above policies are the same for our premium collection as well.<\/li><\/ul><h2 class=\"wp-block-heading\"><strong>Return &amp; Exchange Process<\/strong><\/h2><ul class=\"wp-block-list\"><li>The Return or Exchange can be initiated via the\u00a0<strong>Website<\/strong>\u00a0or the\u00a0<strong>App,\u00a0<\/strong>read through the prompts highlighted on the\u00a0<strong>App<\/strong>\u00a0or\u00a0<strong>Website<\/strong><\/li>\n\n<li>The process will be initiated only when the Customer Experience Team accepts your requests,\u00a0 typically within\u00a0<strong>48 hours<\/strong>\u00a0post the request raised from the customers end.<\/li>\n\n<li><strong>Reverse Pickup &#8211;\u00a0<\/strong>Reverse pickups will be arranged only after confirmation from Customer Experience Team<\/li>\n\n<li><strong>Packaging:<\/strong>\u00a0Please ensure items are packaged as they were delivered to you<\/li>\n\n<li>The refund method stays the same as\u00a0<strong><em>Valous World Gift Card<\/em><\/strong>\u00a0for<strong><em>\u00a0both COD &amp; Prepaid Orders.<\/em><\/strong><\/li><\/ul><h2 class=\"wp-block-heading\">Order Cancellation<strong>&nbsp;: PLEASE NOTE,&nbsp;<\/strong>Cancellations will only be possible if and till the order has not been dispatched from our warehouse.&nbsp;<\/h2><ul class=\"wp-block-list\"><li><strong>Please Note:\u00a0<\/strong>Items bought during\u00a0<strong>Sale Events<\/strong>\u00a0or\u00a0<strong>Flash Sales<\/strong>\u00a0cannot be exchanged.<\/li>\n\n<li>Certain items are not eligible for exchange or replacement, including\u00a0<strong>Baby Tees, Tank Tops, Crop Tops, Bodysuits, Caps, Hats, Masks, Boxers, and Shorts.<\/strong><\/li><\/ul><h2 class=\"wp-block-heading\">Exchange and Refund Conditions:<\/h2><p><strong>Covered Issues:<\/strong>&nbsp;We exchange or refund items with manufacturing defects, not issues caused by improper use or care.<\/p><p><strong>Guarantee Covers:<\/strong><\/p><ul class=\"wp-block-list\"><li>Loose seams or stitching<\/li>\n\n<li>Discoloration or fading of fabric<\/li>\n\n<li>Uneven dye application<\/li>\n\n<li>Excessive pilling or fuzzing<\/li>\n\n<li>Misplaced or missing embellishments<\/li>\n\n<li>Severe wrinkling or creasing<\/li>\n\n<li>Tears or frays along the edges<\/li>\n\n<li>Any noticeable defect that impacts the look or function<\/li><\/ul><p><strong>Not Covered:<\/strong><\/p><ul class=\"wp-block-list\"><li>Damage from improper washing or care<\/li>\n\n<li>Wear and tear from regular use<\/li>\n\n<li>Any alterations after purchase<\/li>\n\n<li>Damage from accidents, misuse, or neglect<\/li>\n\n<li>Fabric breakdown from harsh chemicals or environment<\/li><\/ul><h2 class=\"wp-block-heading\">3-Month Guarantee for up to 50 Washes:<\/h2><p>Valous World offers a 3-month guarantee on its products mentioned below, covering up to 50 washes. This guarantee applies to any defects or damages within this timeframe, entitling you to a replacement product.\u00a0<strong><em>*(3 months from the day of delivery)*<\/em><\/strong><\/p><p><a href=\"https:\/\/www.bonkerscorner.com\/products\/peach-pink-wide-leg-sweatpants\"><strong><br><\/strong><\/a><strong>Premium Collection Guarantee<\/strong><br><br>We offer a guarantee of nearly 3 months exclusively for our Supima collection.<\/p><p><strong>Can\u2019t find what you are looking for?<\/strong><\/p><p><strong>Contact us:<br><\/strong>(+91) 6265569362\/ 8349442756\u00a0<br><br>The most commonly asked questions are covered in our\u00a0<strong><a href=\"https:\/\/demo.extreme.org.in\/ValousWorld\/faqs\/\" target=\"_blank\" rel=\"noreferrer noopener\">FAQs<\/a><\/strong>.<br>If you have any specific questions please do not hesitate to contact us by writing us an email at\u00a0<strong>valousworld@gmail.com<\/strong>\u00a0or messaging our customer services team on the below chat option.<\/p>","protected":false},"excerpt":{"rendered":"<p>Return Policy Return Charges and Refunds Exchange Policy Return &amp; Exchange Process Order Cancellation&nbsp;: PLEASE NOTE,&nbsp;Cancellations will only be possible if and till the order has not been dispatched from our warehouse.&nbsp; Exchange and Refund Conditions: Covered Issues:&nbsp;We exchange or refund items with manufacturing defects, not issues caused by improper use or care. Guarantee Covers: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11233","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/demo.extreme.org.in\/ValousWorld\/wp-json\/wp\/v2\/pages\/11233","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.extreme.org.in\/ValousWorld\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demo.extreme.org.in\/ValousWorld\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demo.extreme.org.in\/ValousWorld\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.extreme.org.in\/ValousWorld\/wp-json\/wp\/v2\/comments?post=11233"}],"version-history":[{"count":1,"href":"https:\/\/demo.extreme.org.in\/ValousWorld\/wp-json\/wp\/v2\/pages\/11233\/revisions"}],"predecessor-version":[{"id":11234,"href":"https:\/\/demo.extreme.org.in\/ValousWorld\/wp-json\/wp\/v2\/pages\/11233\/revisions\/11234"}],"wp:attachment":[{"href":"https:\/\/demo.extreme.org.in\/ValousWorld\/wp-json\/wp\/v2\/media?parent=11233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}